Customers FAQ

Below FAQ are some common questions related to our Affiliate Program. If you have other questions, please feel free to reach out to us at m@bfriesian.com.

Orders & Payments

Simply browse our collection, select your desired item, and click “Add to Cart.” Proceed to checkout to complete your purchase.

We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options listed at checkout.

Yes! Many of our designs can be customized. Contact us at m@bfriesian.com to discuss your preferences.

Shipping & Delivery

No, currently United States only .

Most orders are processed within 1-3 business days. Delivery timelines depend on your location and the selected shipping method. Custom orders may take longer.

Yes, once your order is shipped, you’ll receive a tracking number via email.

Returns & Exchanges

We offer a 30-day return policy for unworn and undamaged items. Custom or engraved pieces are not eligible for returns.

Please contact us at m@bfriesian.com with your order details, and we’ll guide you through the process.

About Our Products

Yes, all of our diamonds are ethically sourced and meet the highest standards of quality and responsibility.

We use premium-quality materials, including 14k and 18k gold, platinum, and ethically sourced gemstones.

Contact & Support

You can reach us via email at m@bfriesian.com, or fill out contact us form on the website.

At the moment, we operate exclusively online to provide the best value to our customers.